Keepsymphony

Frequently Asked Questions

What exactly is a Keepsymphony?

A personalized song written from the story you share, paired with a short film made from your photos. They arrive together as one kept memory.

How is the song written for them?

You tell us their name, how it's pronounced, your relationship, a few meaningful moments, and the feeling you want the song to carry. Those details shape the lyrics.

Do I need to send a recording or a song file?

No. You choose a music mood or genre you like; we create the song from the story you share.

How are my photos and their video kept private?

Each order has its own private link. Nothing is published or listed publicly, and you decide who to share the link with.

Can I request changes?

Yes — if anything needs adjusting after you receive your keepsake, reach out through the Contact page and we'll make it right.

Do I have to review or approve the film?

No — we handle everything. When your keepsake is ready, your private link is sent to you automatically.

How long does an order take?

It depends on the queue. Once your keepsake is finished, the private link unlocks right away. Around busy holidays, allow extra time — the checkout page will show current windows.